Complaint

If an item is faulty, please fill in the form below. We are liable for defects that appear within two years of delivery; please notify us within two months of discovering the defect. After you submit the form, we will e-mail you without delay a confirmation stating the period within which we will remedy the defect – no more than 30 days from the day you notified it. Please send photos of the defect as a reply to that e-mail.

Send the item to Colombe, Galéria Cubicon, Staré Grunty 24, 841 04 Bratislava, Slovakia, with your order number. We bear the cost of sending the goods for repair or replacement. You can also complain by e-mail to info@colombe-active.com or by letter – you may use the printable complaint form. Details are in Article 7 of our Terms and Conditions.

Full name

Phone (optional)

E-mail for the complaint confirmation

Address for returning the goods (if different from the order)

Order number

You will find it in your order confirmation e-mail (e.g. #1001).

Date of receipt

Item(s) concerned (name, colour, size, quantity)

Description of the defect

What exactly is wrong, where on the item and when it appeared. Send photos as a reply to the confirmation e-mail.

Date the defect was discovered

Requested remedy

Repair

Replacement with a new item

Proportionate price reduction

Termination of the contract and refund

You can first choose repair or replacement. You can ask for a price reduction or termination in particular if repair or replacement is impossible, if we refused it or did not carry it out in time, if the defect recurs or if it is serious (point 7.8 of the Terms). You cannot terminate for a negligible defect.

I hereby notify the defect in the goods listed above and exercise my rights arising from liability for defects.

We use these details to handle your complaint, as the law requires. More in our Privacy policy.